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Student Services Outcomes Assessment

Student Services Outcomes assessment supports student success through a reflective process that allows student and academic support units to define meaningful outcomes to measure the effectiveness of their co-curricular educational programming, services, and activities for continuous improvement of student success initiatives. 

Student outcomes align with the unit mission, focus on the central purposes of the unit, and reflect meaningful and manageable expectations for the unit to achieve and track on a continual basis. If a unit has an educational component, it is appropriate for the unit to have a student learning outcome, a type of student outcome. Student learning outcomes (SLOs) are specific statements that articulate the content knowledge, skills, and/or dispositions students should gain or improve through participating in unit programs or activities. SLOs contain precise, measurable, and observable verbs that reflect an appropriate depth of knowledge from expected participation.

Units follow a regular process of collecting data and assessing student outcomes using multiple measures, which may include a combination of direct measures and indirect measures. Data collected through this process are analyzed and summarized in an assessment document based on the Student Services Outcomes Template and Student Services Outcomes Checklist. This document provides evidence of seeking improvement based on analysis of results in student outcomes.

Student Services outcomes assessment documents are submitted to the Office of Institutional Assessment and Accreditation twice a year for peer-review using the criteria in the Student Services Outcomes Checklist. IAA hosts several charrette events for all Student Services units, in which units have the opportunity to discuss, reflect, and receive feedback on their assessment process or documentation from other Student Services units. 

* Download template as .docx file. 

Assessment Process

Student Services Outcomes Assessment Timeline

Reporting CycleAssessment TimelineCharrette DatesDocument Due Date
Spring 2023January - June 2023May 2023June 26, 2023
Fall 2023July - Dec 2023Nov 2023Dec 15, 2023
Spring 2024January - June 2024May 2024May 31, 2024
Fall 2024July - Dec 2024Nov 2024Dec 13, 2024
Spring 2025January - June 2025May 2025June 24, 2025

Student Services Support

Let’s chat about :

  • Assessment processes
  • Survey development
  • Overcoming challenges
  • Engaging stakeholders
  • Assessment growing pains
  • Assessment document support or feedback
  • Summarizing data
  • Manageable & meaningful assessment practices
  • Orientation to Student Services assessment
  • Refining outcomes
  • Improving alignment
  • Data collection considerations
  • Qualtrics support
  • Mission statements
  • Assessment terminology
  • Measurement tools
  • And more!

Student Services Assessment Bulletins

General Resources

Last updated: 5/2/2022