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New Phone

Got a New Phone?

If you got a new phone or new phone number, updating your information via the “Add a New Device” feature in the Duo prompt screen is easy. Keep reading to learn how to update your new device.

Enrolling Your New Phone

When logging into the MyGS portal, you’ll see the Duo prompt screen. Follow the steps below to add a new device:

  1. Click the “Other options” link and select “Manage devices.”
  2. Complete Duo authentication and select “Add a device.”
  3. Follow the on-screen prompts to add your new device or use our add device guide for detailed instructions.

Note: You can’t add a new device from the Duo prompt screen if you don’t have access to any of your previously enrolled authentications devices. Contact MyTech Support for help.

Have questions or need technology support? Our MyTech Support representatives are happy to help. Please contact us by calling (912) 478-2287 or by using any of our other contact methods.

Last updated: 3/21/2024