Technical Analyst – HCA | Memorial Health
Memorial Health is looking to hire for this position on a contractual basis, eligible for conversion to full-time upon contract expiration/completion. They are looking for potential hires who are willing to work 40 hours per week. They are looking to hire/interview almost immediately (within the next week or two, possibly sooner).
3-month contract (possible extension or conversion)
Address: 4700 Waters Ave Savannah, GA 31404
Hours: 8am-5pm Monday – Friday
Responsibilities:
- Review, analyze, and evaluate information technology systems operations.
- Determine user needs and requirements and recommends ways to improve systems.
- Serve as primary point of contact between users and engineering/development staff.
- Utilize ServiceNow Ticketing to log and track incidents and requests.
- Perform basic network troubleshooting and support as needed.
- Support software imaging and installations of Window OS.
- Manage user accounts in Active Directory.
- Mobile device support and setup including email configuration.
Position Requirements:
- 2+ years of technical experience required
- Bachelor’s Degree preferred
- Experience with basic networking fundamentals
- Experience managing user accounts in Active Directory
- Demonstrated ability to multi-task and prioritize appropriately
- Strong verbal and written communication
- Demonstrated proficiency in MS Office applications
Sample Profile
- Provide front line end user IT support for Memorial Health team members
- Phone, e-mail, and remote desktop assistance for IT related issues
- Support of all hardware, EMR and over 200 applications
- Use organizational specific diagnostic tools for issue resolution
- Assist with on-site Desktop support issues, resulting in over $3,000 in on-call savings to organization
- Incident management and escalation based on priority and SLA via ServiceNow
- Develop, maintain, and modify ServiceNow including workflows
- Extensive work with Microsoft Office products
- Work with IT teams to develop knowledgebase and training for increased first call resolution
Manager Notes:
- Level 1 – desk side support
- Team – 5 now (8 when fully staffed)
- 3-months – with potential to extension/ conversion
- Imaging devices
- Break/ fix
- PC Deployment
- Team of 5 – 8
- 8am – 5pm hours
- tickets – 20-30 tickets (Slow computer, printer, files moves)
- Focused more on the right culture fit/ soft skill (smile, works ethic, etc.) OK to provide training to ramp up
- Apple genius bar OK
- ServiceNow ticketing
- Good opportunity for large enterprise experience/ exposure to epic / growing by acquisitions/ never the same day twice
- Interview Process – phone then onsite
- Sample Questions
- Walk me through troubleshooting a network issues?
- Tell me about your AD experience?
Contact:
Josh Jackson
Parallon Technology Solutions
Technical Recruiter
O: (615) 344-4032
josh.jackson@parallontechnology.com
Posted in IT Internships, Jobs for IT Grads, Jobs for IT Majors