Web Support & Training

Web Support

University web authors serve as the first line of support for all college and departmental websites. They are your point of contact for all questions, problems and requests relating to your website. It’s recommended that each department designate 1 primary content editor and 1 backup editor per website to streamline website updates and support. Division/college content owners can serve as the backup when a departmental resource is not available.

If you see a technical issue with your site, submit a ClickUp ticket.

New Web Author & Contributor Training

All Web Authors & Contributors should follow the introductory training steps before editing a University website:

1. Watch the training video to get familiarized with the backend of WordPress.
2. Review the Policies and Procedures for the web.
3. Log into the WordPress site with the credentials provided.
4. Change the temporary password associated with your account to a new, secure one.
5. Contact asapp@georgiasouthern.edu or ahuggins@georgiasouthern.edu if you have any questions while editing your site.

If you would instead like to sign up for a virtual Zoom training for a group of individuals, please state this in your request to your web content owner.

If you would like to schedule a time to go over your WordPress site and any questions you may have, please contact asapp@georgiasouthern.edu.

Web Authors: If you manage web content for your college, division, or department, please submit a ClickUp ticket to request assistance or report issues to the University Web Team.

If you are new to your web editing role, review the Web Editor Guide to get started with access, training, and publishing standards.