Contact Info
- hrservice@georgiasouthern.edu
- 912-478-6947
-
Fax: 912-478-0321
Statesboro Campus
983 Forest Drive
Human Resources Building
Statesboro, Georgia 30460
Monday – Friday:
8am – 5pm
Armstrong Campus
11935 Abercorn Street
Burnett Hall
Savannah, Georgia 31419
Monday – Friday:
8am – 2pm
East Georgia Campus
131 College Circle
Jean Anderson Morgan Student Activities Center
Swainsboro, Georgia 30401
Monday – Thursday:
8:30am – 2pm
Friday:
Closed
Upcoming Open Enrollment: Monday 10/26/2026 – Friday 11/6/2026
What’s New or Changing for 2027
- Premium changes: For 2027, healthcare premiums will increase an average of 6% across all healthcare plans. USG dental plan premiums will increase approximately 2%.
- Pharmacy benefit manager change: Effective January 1, 2027, Express Scripts will be the new pharmacy benefit manager for Anthem members. Express Scripts will work with you if you are impacted by network or formulary changes.
- NEW! EyeMed hearing benefits: Hearing benefits, including hearing exams, prescriptions and hearing aids, will be available through the EyeMed Hearing Indemnity Plan. There are no network requirements, so you can go anywhere (including Costco). This plan can be combined with other benefits.
- Weight Watchers will not be offered to Anthem members as of January 1, 2027. Instead members will have new ways to support their well-being while earning a reward.
- Well-being Program: Any qualifying actions you complete between October 1 and December 31, 2026, will apply toward your 2027 reward cycle for Anthem and Kaiser enrolled employees and spouses.
Review the Full 2027 Comparison Guide Here
This is your annual opportunity to review your current coverages, explore USG’s options and decide which benefits will fit your needs for 2027.
2027 Open Enrollment Resources
Monday, October 26 through Friday, November 6
Complete your 2027 enrollment elections and certifications through OneUSG Connect –Benefits by Friday, November 7, 2026.
- Virtual Support
Appointments available via OneUSG Connect – Benefits for those needing help reviewing healthcare options. Limited slots, available only during Open Enrollment. - Benefits Fair
All employees are invited to attend the Georgia Southern Benefits Fairs. The fairs will be held on the Statesboro Campus on Tuesday, October 6th, 2026. - Additional information will be mailed home before Open Enrollment begins. All employees are encouraged to attend to learn about 2027 plan changes and other USG benefits. Information will also be mailed prior to Open Enrollment.
- How to Elect Benefits
To enroll in USG Healthcare and Voluntary Benefits, visit OneUSG Connect – Benefits, and select Manage My Benefits. Learn more on the USG 2027 Open Enrollment site.
The changes you make during Open Enrollment will be effective on January 1, 2027. - 2027 Benefits Comparison Guide
View the 2027 online comparison guide or keep reading to learn more about Open Enrollment resources.
How to Enroll and Get Support
1. Schedule a Virtual Benefits Counselor Session
USG is offering one-on-one sessions with Virtual Benefits Counselors who can review your benefit options, answer your specific questions, and help you make your decisions.
- Schedule Your Appointment: Visit benefitsgo/USG to access the appointment scheduler. Appointments are available in 45-minute slots, Monday through Friday, from 9 a.m. to 9 p.m.
- How it Works: You will receive a Microsoft Teams link for your scheduled video call. During the session, you will need to log into the OneUSG Connect – Benefits portal and share your screen.
- Please Note: The counselor will guide you through the enrollment pages as you make your selections, but they will not complete your enrollment for you.
2. Enroll on Your Own (Self-Service)
If you are comfortable enrolling on your own:
- Online: Click here to log in to the OneUSG Connect – Benefits website.
- By Phone: Call OneUSG Connect – Benefits at 844-587-4236 from 8 a.m. to 5 p.m., Monday through Friday.
Required Actions
All employees enrolled or enrolling in 2027 Healthcare Coverage must complete the two required certifications, both the Tobacco Certification and Working Spouse Certification. These certifications are mandatory. If these surcharges are deducted in January, no refunds will be given.
Learn more about the USG policy on certifications >
Tobacco Certification
You must confirm if you or your covered dependents (spouse and children 18+ on the plan) use tobacco. If anyone uses tobacco or does not complete the certification, there will be an extra charge of $150 per month for each person.
Working Spouse Certification
You need to confirm if your spouse has access to healthcare through their employer. If they do and you still cover them under your USG plan, a $150 monthly fee will apply. If you don’t complete the certification, a $150 fee will be added automatically, and no refunds will be given.
Important Reminders
Shared Sick Leave
During open enrollment, you can join the shared sick leave program OR contribute more to the leave pool if you’re already a member!
Enroll/contribute to shared sick leave by filling out this form
Find out more information and apply here.
Moving from FSA to HSA
If you change from an HC-FSA one calendar year to an HSA the next calendar year, IRS rules state that your HC-FSA balance must be zero on Dec. 31 or you will not be able to contribute to your new HSA until April 1 (after the grace period is over).
Cares Grant
GS offers small grants to faculty, staff & retirees to assist them during a time of severe, temporary & unforeseen financial hardship. This grant is available throughout the year.
You can find more information about the cares grant here.
Employee Assistance
This program is free for employees. The EAP offers professional help for work or personal issues. Acentra Health also provides work-life resources, like financial counseling, pet services, and dependent care referrals. All services are confidential and cost you nothing.
Regularly employed Georgia Southern University staff working at least 30 or more hours per week and full time faculty are eligible to participate in the benefits plans.
If you are a new employee, you will have 30 days from the date of employment to enroll in your benefits through the OneUSG Connect web portal. If benefits are not elected during the first 30 days of employment, an employee may enroll in benefits during the annual Open Enrollment period. Outside of Open Enrollment, no changes may be made except in the case of a qualifying Family Status Change.
For accommodations requests, please reach out to HRBeWell@georgiasouthern.edu.
Get Benefits Assistance
USG Benefits Call Center
The OneUSG Connect Benefits Call Center team is available to assist you with questions or concerns you may have regarding your benefits or retirement elections. Contact them
- Monday-Friday
8am – 5pm - 844-587-4236
Benefits at Georgia Southern University
If you have a question regarding general benefits elections, retirement counseling, or extended leave requests, send an email to:
HRBeWell@georgiasouthern.edu
Need help? Schedule an Appointment with the Georgia Southern Benefits Team:
Benefits Provider Contact Information
- Acentra Health (Employee Assistance Program)
- Visit usg.mylifeexpert.com (Company code: USGCares)
- Call 800-700-9184
- Aflac – for assistance with accident, hospital indemnity, and critical illness plans
- Visit aflacgroupinsurance.com
- Call 800-433-3036
- Allstate Identity Protection – for assistance with identity protection plans
- Visit myaip.com
- Call 800-789-2720
- Anthem
- Visit anthem.com.
- For general medical plan assistance, call 800-424-8950, or call 800-700-9184 for the 24/7 Nurse Line.
- CAPTRUST – for financial consulting and retirement questions
- Visit captrustadvice.com/scheduler
- Call 800-967-9948
- Corebridge Financial – for financial consulting and retirement questions
- Visit usg.corebridgefinancial.com
- Call 800-448-2542
- Delta Dental – for dental benefit questions
- Visit deltadentalins.com/usg
- Call 800-471-4214
- Evernorth Health Services (Express Scripts)
- Visit express-scripts.com.
- Call Member Services at 877-783-2283 or TDD at 1-800-759-1089.
- EyeMed – for dental benefit questions
- Visit eyemedvisioncare.com/usg
- Call 866-800-5457
- Fidelity – for financial consulting and retirement questions
- Visit nb.fidelity.com/public/nb/usg/home
- Call 800-343-0860
- HSA Bank – for spending account questions
- Visit hsabank.com/hsabank/homepage
- Call 800-343-0860
- Kaiser Permanente
- Visit kp.org.
- Call 404-261-2590 for general assistance with your medical plan, or call 770-434-2008 for the 24/7 Rx Refill line.
- LegalEASE
- Visit legaleaseplan.com/usg.
- Call 800-248-9000 for open enrollment and new hire legal questions, or 888-416-4313 for enrolled members.
- MetLife
- Visit mybenefits.metlife.com.
- Call 800-300-4296 for leave and disability questions,
800-638-6420 for life insurance questions, or email lifeclaimsubmit@metlife.com.
- Teachers Retirement System of Georgia (TRS) – for financial consulting and retirement questions
- Visit trsga.com
- Call 800-352-0650
- TIAA – for financial consulting and retirement questions
- Visit tiaa.org/public/tcm/usg
- Call 800-842-2252